DO NOT USE THIS WEBSITE FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 (OR YOUR EMERGENCY SERVICE NUMBER).
IF YOU ARE THINKING ABOUT SUICIDE, CONSIDERING HARMING YOURSELF OR OTHERS, FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY DANGER OR HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN-PERSON ASSISTANCE.
THE INTENTION OF THIS WEBSITE IS NOT TO BE USED IN ANY OF THE CASES ABOVE. THE PRACTITIONERS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE CASES ABOVE. THE PURPOSE OF THE WEBSITE IS NOT TO PROVIDE ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU. ANY SUCH DISCUSSIONS SHOULD INVOLVE YOUR DOCTOR.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THIS WEBSITE.
These Terms and Conditions were last updated on March 1st, 2025 and are considered effective as amended as of this date.
1. Introduction
1.1. These Terms and Conditions (“Terms” or “Terms and Conditions”) are applicable to your relationship with the website and online platform at dar-al-shifaa.com (including, but not limited to, e-mails, live sessions, messaging, worksheets, retreats, webinars, courses, memberships, publications, therapy sessions, and all other offerings or aspects of online sessions with Dar al Shifaa practitioners), through which services or products may be provided (the “Website”), operated by Dar Labs Group, LLC (the “Company”). These Terms also contain provisions regarding your access and use of the Website.
1.2. The Terms apply to all visitors, clients, or others who access, use, or purchase any offering from the Website, including but not limited to:
- Signing up as a member;
- Purchasing a course;
- Using therapy services;
- Signing up for a retreat;
- Attending a web event;
- Purchasing any publication; or
- Availing yourself of any other offering via the Website.
1.3. The Terms do not apply to (i) any counselor, consultant, practitioner, professional, expert, coach, therapist, advisor, or any other person or legal entity who is contracted to provide Services (as defined below) through the Website (“Practitioners”) and (ii) the Company’s affiliates – to which separate terms and conditions apply.
1.4. The terms “you,” “your,” and “yourself” refer to the individual user of the Website and/or the Services (or Offerings). Please read these Terms and Conditions carefully before using the Website. By accessing or using the Website, or by purchasing or enrolling in any offering, you agree to be bound by these Terms and Conditions. You are not allowed to use the Website if you disagree with any part of these Terms and Conditions.
1.5. You confirm that you are (i) over the age of 18, (ii) legally able to consent to receive the Services, and (iii) legally able to enter into an agreement.
1.6. You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information about appropriate medications or treatment for you. None of the content on the Website or provided by a Practitioner represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. The Company does not approve any specific tests, medications, products, or procedures.
2. The Website
2.1. The Website, as well as any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Website, is available at the Company’s domain www.dar-al-shifaa.com.
2.2. The Website shall be used to connect you with a Practitioner who may provide services such as counseling, coaching, consulting, and professional advice (the “Services”). The Website may also offer courses, memberships, webinars, retreats, publications, and other events (collectively with the Services, the “Offerings”).
2.3. Apart from the guidance and advice you receive directly from a Practitioner, other content on the Website—such as educational material, graphics, and research—is for informational purposes only and should not be considered medical advice.
2.4. The Website is provided “as is,” without any express or implied warranties of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose, or accuracy. To the fullest extent permissible under applicable law, the Company expressly disclaims all warranties, express or implied.
2.5. At any time and for any reason, or for no reason at all, the Company may, with or without prior notice, modify, suspend, disrupt or discontinue (i) the Website, or (ii) any part of the Website. The Company will not be liable for any of these actions or for any losses or damages caused by such actions.
2.6. The Company will make commercially reasonable efforts to ensure the Website’s reliability and accessibility. However, no website can be 100% reliable or accessible, and the Company does not warrant that access to the Website will be uninterrupted, consistent, timely, error-free, or that defects will be corrected.
2.7. The Company has made efforts to offer the best digital tools to use the Website. Nevertheless, you should exercise a high level of care and caution when using the Website as you would in making any mental health or medical decision.
2.8. The Website may contain content, products, or services offered by third parties (“Third Party Content”), including links to other websites or advertisements related to Third Party Content. The Company is not liable for the creation or operation of any Third Party Content, including their products, practices, terms, or policies. The Company will not be liable for any damage or loss caused by Third Party Content.
2.9. You shall be solely and fully responsible for any damage to your computer system, any loss of data, or any improper use or disclosure of information on the service caused by you. The Company cannot and does not assume any responsibility for losses, damages, or liabilities arising from the failure of telecommunications infrastructure or the internet, nor for your misuse of any protected health information, advice, ideas, information, instructions, or guidelines accessed through the Website.
3. The Practitioners and Services
3.1. The Company does not employ the Practitioners on the Website. The Practitioners, and any individuals retained by them, are independent parties in relation to the Company, and no employment relationship is created between such individuals and the Company. The Company has created a network with trained and accredited professionals nationwide and worldwide.
3.2. The Company cooperates with independent, licensed or certified/accredited (depending on location) Practitioners. The Company requires that all Practitioners providing Services be in good standing in their respective fields of expertise, abiding by relevant laws and regulations.
3.3. Your relationship with a Practitioner is solely and strictly between you and that Practitioner. The Company will not be involved in your Practitioner-client relationship. The Company does not interfere with or validate the Practitioner’s treatment, except when advocating on your behalf in connection with a specific complaint.
3.4. You should not disregard, avoid, or delay obtaining medical advice from your primary doctor or other qualified healthcare provider simply because of something you have read on the Website or advice you received from a Practitioner.
3.5. The Website is limited to providing access to Practitioners and other Offerings; the Practitioner is responsible for the Services they provide to you.
3.6. You acknowledge that the Services may not be suitable for everyone or for every particular situation, nor are they a complete substitute for face-to-face medical or mental healthcare. If the Services you receive are not suitable to your needs or expectations, you may switch to a different Practitioner on the Website, if available.
4. Your Use of the Website
4.1. Your use of the Website and reliance upon any of its content is solely at your own risk.
4.2. You understand that in order to access the Services (or other Offerings), you must provide truthful information about your age, residence, and Emergency Contact. The Practitioner and/or the Company rely on this information to deliver appropriate Offerings.
4.3. All information you provide, now or in the future, via the Website must be true, accurate, current, and complete. You must keep this information updated throughout your use of the Website.
4.4. You shall not access or use the Website or any Offerings in an unlawful way, for an unlawful or illegitimate purpose, or in any manner that contravenes these Terms.
4.5. You undertake not to post, send, use, store, transmit, or deliver any of the following on or through the Website:
- Messages or information under a false name;
- Unsolicited email, advertisements, or promotions (spam);
- Malicious software or code (e.g., viruses, Trojan horses, worms, time bombs);
- Information that is unlawful, defamatory, fraudulent, predatory of minors, harassing, invasive of privacy, abusive, threatening, hateful, obscene, or racist;
- Content that infringes upon third-party rights (e.g., intellectual property, privacy, publicity rights);
- Content that may cause damage to a third party;
- Content which may constitute or encourage a criminal act or violate any applicable law.
4.6. You shall not attempt to disrupt the operation of the Website or any part of it through methods including, but not limited to, viruses, denial-of-service attacks, or spamming. You shall not attempt to obtain unauthorized access to the Company’s systems or networks. You shall not use any robot or scraper to access the Website for any purpose.
4.7. If the information you provide is untrue, inaccurate, out-of-date, or incomplete, or if the Company has reasonable grounds to suspect such, the Company may transition your therapy to another practitioner outside of the Website or refuse any future requests to use the Website.
4.8. You shall use the Website and the Offerings only for your personal use and shall not use them on behalf of another person or organization.
4.9. You shall not interfere with or interrupt the Website’s systems, servers, networks, or infrastructure, nor obtain unauthorized access to them.
4.10. You shall not violate any applicable local, state, national, or international law, statute, ordinance, rule, regulation, or ethical code in relation to your use of the Website.
4.11. If you receive any file from the Company or a Practitioner, whether via the Website or otherwise, you must scan it for viruses or malicious software before opening or using it.
5. Payment
5.1. Paid Offerings
Dar al-Shifaa (the “Company”) offers a variety of paid offerings through the Website (collectively, “Offerings”), including but not limited to:
- Therapy Services
- Online/Offline Courses
- Membership Plans
- Webinars
- Retreats
- Other Events or Publications
By purchasing or registering for any such Offering, you agree to pay all associated fees in accordance with these Terms.
5.2. Accepted Payment Methods
You shall only use credit cards or other payment methods (“Payment Means”) that you are lawfully authorized to use. By providing the Company with payment information, you authorize the Company to charge such Payment Means for the full cost of the Offerings.
5.3. Payment Terms and Currency
All fees are quoted in U.S. Dollars (USD), unless otherwise specified. You are responsible for any applicable taxes, duties, or other charges imposed by any governmental entity related to your purchase or use of the Offerings.
5.4. Authorization and Accuracy of Payment Information
All payment information must be accurate, complete, and current. You are responsible for promptly updating any changes to your payment information (e.g., billing address, card number, expiration date). Failure to do so may result in suspension or termination of your access to the Offerings.
5.5. Fee Changes
The Company reserves the right to modify its fees for any Offering at any time. Fee changes will not affect purchases or registrations already confirmed by the Company. If you continue to purchase or use new Offerings after the new fees become effective, you agree to the new pricing.
5.6. Refunds, Cancellations, and Rescheduling
- Therapy Services: Refunds for unused session time are generally not granted, as Practitioners charge for scheduled time. Special or legal circumstances (e.g., medical reasons, death, disability, or court orders) may warrant refunds or partial refunds on a case-by-case basis.
- Courses, Memberships, Webinars, Retreats, and Other Events:
- Refund Policy: Unless otherwise indicated at the time of purchase, all sales for these Offerings are final, with refunds granted solely at the Company’s discretion or as required by law. Specific events or courses may have unique refund/cancellation policies that supersede these Terms in the event of a conflict.
- Rescheduling or Cancellation by the Company: The Company reserves the right to reschedule or cancel an event, webinar, or retreat due to low enrollment, inclement weather, or other circumstances. In such instances, the Company may provide refunds or apply payments toward a future Offering, at its discretion.
- Membership Plans: Membership fees are typically recurring (e.g., monthly or annually). You may cancel your membership at any time by following instructions on the Website or contacting the Company. Unless otherwise stated, cancellation is effective at the end of your current billing cycle, with no pro-rated refunds for partial periods.
- Other Accommodations: If a refund is not granted or possible, the Company may offer other accommodations (e.g., transferring enrollment, extending subscriptions at no or reduced cost, or credit for future services).
5.7. No Company-Client Relationship for Therapy
Regardless of any payments made for therapy services, the Company is not your direct provider of therapy. Only the Practitioner is considered your mental health or healthcare provider. The Practitioner is responsible for delivering professional therapy services, subject to applicable license, certification, or accreditation requirements.
5.8. Late or Failed Payments
If the Company does not receive payment from your Payment Means, you agree to pay all amounts due upon demand. If you fail to make payment in a timely manner or if your payment is declined, the Company may suspend or terminate your access to the Offerings until full payment is received.
5.9. Chargebacks and Payment Disputes
You agree to contact the Company regarding any billing disputes before initiating a chargeback or payment dispute. If you initiate a chargeback or dispute without giving the Company the opportunity to address your concerns, the Company reserves the right to terminate your account and/or pursue legal remedies to recover any owed funds and related fees.
6. Intellectual Property
6.1. All content available on or through the Website is the property of the Company or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
6.2. The Website depends on various factors, including software, hardware, and tools owned or operated by the Company or third-party contractors and suppliers.
6.3. You undertake not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate content received through the Website to any third party. Any software or documentation made available for download is the copyrighted work of the Company or its licensors. Any copy must include all copyright notices.
6.4. The Website is protected by U.S. and foreign copyright and trademark laws. The Company’s trademarks and trade dress may not be used without prior written permission. Any abuse will be reported.
7. Limitations of Liability
7.1. You agree to indemnify, defend, and hold the Company harmless from and against any claims, losses, causes of action, demands, liabilities, costs, or expenses (including, but not limited to, litigation and attorneys’ fees) arising out of or relating to:
- Your use of the Website;
- Your use of the Offerings;
- Your violation of any provision of these Terms;
- Non-payment for any of the Offerings;
- Your violation of any third-party right, including intellectual property or privacy.
7.2. If you experience any problem with the Website or its content, your sole remedy is to cease using the Website. Under no circumstances shall the Company, its licensors, suppliers, or any third party promoting or linking to the Website be liable for any errors or omissions in the content or for any losses or damage resulting from your use of the Website or reliance on its content.
7.3. In no event shall the Company, its licensors or suppliers, or any third party promoting the Website be liable for punitive, exemplary, consequential, incidental, indirect, or special damages (including personal injury, lost profits, or data loss) arising from your use of the Website, whether based in contract, negligence, strict liability, malpractice, or otherwise—even if advised of such possibility.
7.4. The Company is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.
7.5. The Company’s total liability for any claim related to these Terms or the use of the Website or Offerings shall not exceed the total amount of money you or someone on your behalf paid through the Website in the three (3) months prior to the claim.
7.6. You release the Company from all causes of action resulting from the Services or the Website, including acts, omissions, opinions, advice, suggestions, or information of any Practitioner or other content accessible through the Website.
7.7. If applicable law does not allow the limitation of liability stated above, those provisions shall be deemed modified only to the extent necessary to comply with that law.
8. Notices
The Company may provide you with notices or other communications regarding these Terms or any aspect of the Website by posting them online or by sending them via e-mail or regular mail to the address you provided when creating your account. The date of receipt shall be the date on which such notice is given. Notices to the Company must be sent to info@dar-al-shifaa.com.
9. Data Protection
9.1. The Company complies with the General Data Protection Regulation (GDPR). Please see the Company’s Privacy Policy for more information on how we process your personal data.
9.2. The Company respects your privacy and is HIPAA-compliant where applicable.
9.3. The Company encrypts data in transit and at rest on its servers. All private communication with your Practitioner is end-to-end encrypted. The Company stores private health information on servers with full HIPAA compliance.
9.4. In the event of a data breach, the Company will notify you in accordance with applicable law. The Company also engages a third-party security firm to audit code, technology security, and HIPAA policies and procedures from time to time.
9.5. You consent to the Company’s oversight personnel reviewing your records in a HIPAA-approved, de-identified form for certain limited purposes, such as matching you with a Practitioner, investigating complaints, or addressing quality assurance concerns.
9.6. You consent to the Company using “Meta Data” and other search terms to scan only HIPAA “Safe Harbor” de-identified records to identify trends or patterns that may affect the quality of the Service.
9.7. You grant the Company permission for your Practitioner to provide periodic, non-content-based clinical assessments of your progress. The Company may also provide Practitioners with clinical assessment tools whose results they can review with you.
9.8. All de-identified data, meta-data, and research data collected via your use of the Website remains the sole property of the Company. The Company may share aggregated, non-personally identifiable data with third parties for research or analytics. You cannot request deletion of such aggregated, de-identified data.
9.9. The Company is required by law to store certain personal data (particularly medical data) for no less than seven (7) years, and may not delete it even upon your request.
10. Miscellaneous
10.1. Assignment
The Company may freely transfer or assign these Terms and any obligations hereunder. You may not transfer your rights or obligations under these Terms without the Company’s prior written consent.
10.2. Waiver
No omission or delay by the Company or you in exercising any right or remedy under these Terms shall act as a waiver of such right or remedy on that or any subsequent occasion.
10.3. Entire Agreement
These Terms represent the entire understanding and constitute the complete agreement between you and the Company regarding your use of the Website and any Offerings.
10.4. Surviving Clauses
Any provisions relating to limitations of liability or indemnification shall survive the termination or expiration of these Terms.
10.5. Amendments
The Company may update these Terms at any time by posting modifications on www.dar-al-shifaa.com. The “last updated” date at the top reflects the most recent changes. By using the Website after changes take effect, you agree to be bound by the updated Terms. If you do not agree, you must discontinue use of the Website and the Offerings.
10.6. Severability
If any provision of these Terms is deemed illegal, invalid, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall remain valid and enforceable.
10.7. Consent to Receive Marketing and Other Communications
By signing up as a member, purchasing a course, using our therapy services, registering for a retreat or web event, purchasing a publication, or availing yourself of any Offering via the Website, you acknowledge and consent to receiving from the Company (or its affiliates) marketing communications, newsletters, updates, and other emails about relevant products, services, or promotions. You may opt out at any time by clicking the “unsubscribe” link in these emails or by contacting info@dar-al-shifaa.com. Your decision to opt out will not limit your use of the Website or the Services.
11. Governing Law and Disputes
11.1. These Terms shall be governed by the laws of the State of Virginia, USA, without regard to conflict-of-laws rules.
11.2. The courts of Virginia shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or in connection with these Terms, including their breach, termination, or invalidity.
12. Contact Us
This Website is owned and operated by DAR Labs Group, LLC, located in Virginia, USA.
For all feedback, comments, technical support requests, or other communications regarding the Website or these Terms, please contact: info@dar-al-shifaa.com.