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DO NOT USE THIS WEBSITE FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 (OR YOUR EMERGENCY SERVICE NUMBER).
IF YOU ARE THINKING ABOUT SUICIDE, CONSIDERING HARMING YOURSELF OR OTHERS, FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY DANGER OR HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN PERSON ASSISTANCE.
THE INTENTION OF THIS WEBSITE IS NOT TO BE USED IN ANY OF THE CASES ABOVE. THE PRACTITIONERS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE CASES ABOVE. THE PURPOSE OF THE WEBSITE IS NOT TO PROVIDE ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU. ANY SUCH DISCUSSIONS SHOULD INVOLVE YOUR DOCTOR.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THIS WEBSITE.
These Terms and Conditions were last updated on May 1st, 2024 and are considered effective as amended as of this date.
1.1. These Terms and Conditions (“Terms” or “Terms and Conditions”) are applicable to your relationship with the website and online platform at dar-al-shifaa.com (including, but not limited to, e-mails, live sessions, messaging, worksheets and all aspects of online sessions with Dar al Shifaa practitioners through which services may be provided (the “Website”), operated by Dar Labs Group, LLC (the “Company”). The Terms and Conditions also contain provisions regarding your access and use of the Website.
1.2. The Terms apply to all visitors, clients and others who access or use the Website, except for (i) any counselor, consultant, practitioner, professional, expert, coach, therapist, advisor, or any other person or legal entity who is contracted to provide Services (as defined below) through the Website (“Practitioners”) and (ii) the Company’s affiliates – to which separate terms and conditions apply.
1.3. The terms “you”, “your,” and “yourself” refer to the individual user of the Website and/or the Services (as defined below).
1.4. Please read the Terms and Conditions carefully before using the Website. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Website you agree to be bound by the Terms and Conditions. You are not allowed to use the Website if you disagree with any part of the Terms and Conditions.
1.5. You confirm that you are (i) over the age of 18, (ii) legally able to consent to receive the Services, and (iii) legally able to enter into an agreement.
1.6. You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information about appropriate medications or treatment for you. None of the content on the Website or provided by the Practitioner represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. The Company does not approve any specific tests, medications, products or procedures.
2.1. The Website as well as any information text, graphics, photos or other materials uploaded, downloaded or appearing on the Website is available at the Company’s website.
2.2. The Website shall be used to connect you with a Practitioner who will provide services such as counseling, coaching, consulting and professional advice to you through the Website (the “Services”).
2.3. Other than the guidance and advice you receive directly from the Practitioner, the other educational, graphics, research sources and other incidental information on the Website should not be considered medical advice.
2.4. The Website shall be provided “as is” without any express or implied warranties of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose or accuracy. To the fullest extent permissible pursuant to applicable law, the Company expressly disclaims all warranties of any kind, whether expressed or implied.
2.5. At any time and for any reason, or for no reason at all the Company may, with or without prior notice, modify, suspend, disrupt or discontinue (i) the Website, (ii) any part of the Website. The Company will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
2.6. The Company will make commercially reasonable efforts to ensure the Website’s reliability and accessibility. However, no website can be 100% reliable and accessible and the Company does not warrant that access to the Website will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times, or that any eventual defects will be corrected.
2.7. The Company has made efforts to offer the best digital tools to use the Website. In view of the foregoing, you are always advised to exercise a high level of care and caution in the use of the Website as you would making any mental health or medical decision.
2.8. The Website can contain other content, products or services which are offered or provided by third parties (“Third Party Content”), links to Third Party Content (including but not limited to links to other websites) or advertisements related to Third Party Content. The Company is not liable (or responsible) for the creation of any such Third Party Content, including but not limited to any related products, practices, terms or policies. Further, the Company will not be liable for any damage or loss caused by any Third Party Content.
2.9. You shall be solely and fully responsible for any damage to any computer system, any loss of data, or any improper use or disclosure of information on the service caused by you. The Company cannot and does not assume any responsibility for any loss, damages or liabilities arising from the failure of any telecommunications infrastructure, or the internet, or for your misuse of any protected health information, advice, ideas, information, instructions or guidelines accessed through the Website.
3.1. The Company does not employ the Practitioners on the Website. The Practitioner, and any individuals retained by the Practitioner to use the Website, are independent parties in relation to the Company and no employment relationship for such individuals shall arise between the individual and the Company. The Company has created a network with nationwide and worldwide trained and accredited Consultants.
3.2. The Company cooperates with independent, licensed or certified/accredited (depending on their location), vetted professional Practitioners. The Company requires all Practitioners providing Services to be licensed or certified/accredited professionals in good standing in the relevant field of expertise abiding by all relevant laws, rules, and regulations.
3.3. Your relationship with the Practitioner is solely, and strictly, with the Practitioner. The Company shall not be involved in the Practitioner-client relationship. Further, the Company does not interfere, validate or control the Practitioner’s treatment unless advocating on behalf of you when following up on a specific complaint.
3.4. You should not at any time disregard, avoid, or delay obtaining medical advice from your primary doctor or other qualified healthcare provider, or use or combine the Website with traditional face-to-face appointments, only because of information you find on the Website or the Company’s website or because of advice you receive through a Practitioner.
3.5. The Website is limited to providing access to the Services. The Practitioner is further liable for the Services provided by the Practitioner.
3.6. You are aware that the Services may not be suitable for everyone’s needs or for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation. If the Services you have been provided by the Practitioner are not suitable for your needs or expectations, you are entitled to change to a different Practitioner who provides services through the Website.
4.1. Your use of the Website and your reliance upon any of its contents is solely at your risk.
4.2. You are aware that in order to access and use the Services, you must provide truthful information about your age, residence and Emergency Contact. The Practitioner you access depends on this information in order to interact with you and provide the Services.
4.3. All information you have provided, or will provide in the future, in or through the Website shall be true, accurate, current and complete. Additionally, you shall during the term of these Terms and Conditions make sure to maintain and update the information in order to continue to be true, accurate, current and complete.
4.4. You shall not access or use the Website or the Services in an unlawful way or for an unlawful or illegitimate purpose or in any manner that contravenes these terms.
4.5. You undertake not to post, send, use, store, transmit or deliver either of the following on and through the Website:
(i) messages or information under a false name;
(ii) unsolicited e-mail and/or advertisement or promotion of goods and services;
(iii) malicious software or code;
(iv) information that is unlawful, libelous, defamatory, fraudulent, predatory of minors, harassing, privacy invading, abusive, threatening or hateful, vulgar, obscene, racist or potentially harmful content;
(v) any content that infringes a third party right including intellectual property rights of others or the privacy or publicity rights of others;
(vi) any content that may cause damage to a third party; or
(vii) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
4.6. Further, you shall not attempt to disrupt the operation of the Website by any method, including through use of viruses, Trojan horses, worms, time bombs, denial of service attacks, flooding or spamming. You shall not use the Website in any way that could damage, disable or impair the Website. You shall not attempt to obtain unauthorized access to computer systems or networks, through hacking, password mining or any other means. You shall not use any robot, scraper or other means to access the Website for any purpose.
4.7. In case you provide information that is untrue, inaccurate, not current or incomplete, or the Company has reasonable grounds to believe that your information is untrue, inaccurate, not current or incomplete, the Company reserves the right to transition your treatment to another practitioner outside of the Website and refuse any future request(s) from you to use the Website.
4.8. Your use of the Website, including the Services, are solely for your own personal use and you shall not use the Website or the Services for or behalf of any other person or organization.
4.9. You shall not interfere with or interrupt, or attempt to interfere with or interrupt, any of the Company’s or the Website’s systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
4.10. You shall not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Website and your relationship with the Practitioners and the Company.
4.11. In case you receive a file from the Company or a Practitioner, whether through the Website or not, you shall check and scan this file for any virus or malicious software prior to opening or using this file.
5.1. Regardless of any payments made, the Company shall not be considered as your direct provider of services. Solely the Practitioner shall be considered as such provider.
5.2. You shall only use credit cards or other payment means (“Payment Means”) which you are duly and fully authorized to use. All payment related information you have provided and will provide in the future, to or through the Website, shall be accurate, current and correct and will continue to be accurate, current and correct. By providing the Company with your credit card information, you authorize the Company to bill and charge your credit card.
5.3. You shall pay all fees and charges associated with your use of Services on a timely basis and according to the fee schedule, the terms and the rates as published on the Website. By providing the Company with your Payment Means you authorize the Company to bill and charge you through the Payment Means.
5.4. The Company provides professional services, which are paid to the Practitioner through a Practitioner Agreement between the Company and the Practitioner. Refunds for unused time are normally not granted since the Practitioners charge for time which is scheduled to be used – as other medical professionals. The Company will together with the Practitioner review refund requests on a case-by-case basis. In case the refund request is based on any special or legal circumstances, such as but not limited to medical, death, disability or court orders, the Company will make accommodations. In case refund is not granted or possible, the Company will be able to provide other accommodations, such but not limited to helping you find a new Practitioner, extending your subscription at no or a reduced cost and providing credit for future Practitioner Services.
6.1. All content available on or through the Website shall be the property of the Company or its licensors, and shall be protected by copyright, trademark, patent, trade secret and other intellectual property law.
6.2. The Website is subject to various factors such as, but not limited to, software, hardware and tools, either the Company’s or those owned and/or operated by the Company’s contractors and suppliers.
6.3. You undertake not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through the Website to any third party. All software and accompanying documentation made available for download through the Website is the copyrighted work of the Company or its licensors. Any copy made of information obtained through the Website must include all applicable copyright notices.
6.4. The Website is protected by copyright, trademark, and other laws of both USA and foreign countries. The Company’s trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. Any kind of abuse will be reported.
7.1. You will indemnify, defend, and hold the Company harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys’ fees and expenses) arising out of or relating to any of the following:
(i) your access to or use of the Website;
(ii) your use of the Services;
(iii) your violation of any of the provisions of this Agreement;
(iv) non-payment for any of the Services which were provided through the Website;
(v) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.
7.2. In the event of any problem with the Website or any of its content, your sole remedy shall be to cease using the Website. Under no circumstances shall the Company, any of the Company’s licensor or supplier, or any third party who promotes the Website or provides you with a link to the Website be liable in any way for your use of the Website or any of its content, including, but not limited to, any errors or omissions in any content, any infringement by any content of the intellectual property rights or other rights of third parties, or for any loss or damage of any kind incurred as a result of the use of any content.
7.3. Under no circumstances shall the Company, its licensors or suppliers of non-medical/ mental healthcare services or any third party who promotes the Website or provides you with a link to the Website, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages (including, but not limited to, personal injury, lost profits, business interruption, loss of programs or other data on your computer or otherwise) arising from or in connection with your use of the Website, whether under a theory of breach of contract, negligence, strict liability, malpractice or otherwise, even if the Company or any third party have been advised of the possibility of such damages.
7.4. The Company shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages.
7.5. The Company’s aggregate liability for damages arising with respect to the Terms and Conditions and any use of the Website will not exceed the total amount of money paid by you or on your behalf through the platform in the 3 (three) months period prior to the date of the claim.
7.6. You shall release and hold the Company harmless for all causes of actions and claims resulting from the Services or the Website, such as but not limited to acts, omissions, opinions, responses, advices, suggestions, information and or service of any Practitioner and/or any other content or information accessible through the Website.
7.7. If applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
The Company may notify or in other ways communicate with you regarding the Terms and Conditions or any aspects of the Website, by posting it online or by e-mail or regular mail to the address you provided when creating your account. The date of receipt shall be the date on which such notice is given. Notices sent to the Company must be sent by email to info@dar-al-shifaa.com.
9.1. The Company shall comply with the General Data Protection Regulation (GDPR). To get information about the Company’s processing of your personal data, please see the Company’s Privacy Policy found here »
9.2. The Company has always respected your privacy and is therefore HIPAA compliant and follows stringent data privacy rules.
9.3. With regard to security, the Company encrypts your data in transit and at rest on our servers, and all private communication with your counselor is end-to-end encrypted. The Company stores all private health information on servers with full HIPAA compliance.
9.4. The Company will provide you with its notice of any data breach in case of such breach. Further, the Company will engage a third party security firm from time to time to audit code and technology security as well as the Company’s HIPAA policies and procedures around data security.
9.5. You affirmatively consent that the Company’s oversight personnel will, as needed, review your records in a HIPAA approved de-identified form for the following purposes:
(i) during your intake and during the process to match you with a Practitioner, to ascertain your ability to successfully engage with the Practitioner. This access to only de-identified information may be accomplished using the Company’s staff and not a Practitioner;
(ii) to review your complaint about a particular matter/case that you report about your Practitioner;
(iii) for your safety concerns or complaints of unethical Practitioner practices;
(iv) to transfer you to a new Practitioner if needed; or
(v) to address raised quality assurance concern(s) that may apply to an individual Practitioner, a state-wide compliance issue or a national network issue.
9.6. You consent to the Company using “Meta Data” and other search terms to scan only HIPAA ‘Safe Harbor” de-identified records to search for trends and patterns that may affect the quality of the Service. If your complaint requires a review of the records in the original form, you consent to an oversight personnel at the Company to access your account only to respond to your particular complaint or raised issue.
9.7. You affirmatively grant the Company permission to have your Practitioner periodically provide non-content based clinical assessments of your progress to the Company. Further, you are aware that the Company may provide the Practitioners with clinical assessment tools to provide information on your mental health and well-being, and that results can be seen by your Practitioner to be discussed with you.
9.8. All de-identified data, meta-data and research data collected by the Company through your use of the Website shall remain the sole property of the Company. The Company may share some or all of the research data with third parties in connection with joint or outside research, analytics, or similar purposes. Research data is non-identifiable aggregated as a statistical measure, however, not in a manner that would identify you personally. You shall not request that the Company remove or delete any of such data.
9.9. The Company is obligated to store personal data as required by law, typically for no less than seven (7) years and may not delete personal data containing medical data even upon your direct request.
10.1. Assignment
The Company shall be entitled to freely transfer or assign the Terms and Conditions or any of its obligations hereunder. You shall not be entitled to transfer any of your rights or obligations under the Terms and Conditions, without the prior written consent from the Company.
10.2. Waiver
An omission by the Company or you to exercise its rights and remedies under the Terms and Conditions on any occasion shall not constitute a waiver of such rights and remedies on other occasions.
10.3. Entire Agreement
These Terms and Conditions represents the entire understanding and constitutes the whole agreement between you and the Company.
10.4. Surviving clauses
All clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of these Terms and Conditions.
10.5. Amendments
The Company shall be entitled to change the Terms and Conditions by posting modifications on the website www.dar-al-shifaa.com. Therefore, you are encouraged to check the terms of the Terms and Conditions frequently. The last update date of this Agreement is posted at the top of the Terms. Unless otherwise specified, all modifications shall be effective upon posting. By using the Website after the changes have become effective, you agree to be bound by such changes. Should you not agree to the changes, you must terminate use of the Website and participation in Services.
10.6. Severability
If any provision of the Terms and Condition is held to be illegal, invalid, unenforceable, in whole or in part, such provision or part thereof shall to that extent be deemed not to form a part of the Terms and Conditions. The validity and enforceability of the remainder of the Terms and Conditions shall, however, not be affected, provided that the remaining terms are reasonably adjusted to redress any imbalance caused by the unenforceability or invalidity of the original provision.
11.1. These Terms and Conditions shall be governed by the law of the state of Virginia, USA.
11.2. The courts of Virginia shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in connection with the Terms and Conditions, or the breach, termination or invalidity thereof.
This Website is owned and operated by DAR Labs Group, LLC, located in Virginia, USA.
All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to: info@dar-al-shifaa.com.